Q. Are there any charges up front?
A. In most cases we provide you with all the equipment you require to test and weigh gold and silver. We do not charge for the kit up front. We deduct the cost from the first shipment you send us..
- The starter pocket scale
- Test stone
- Startup marketing materials
- Live Webinar training session and additional Webinar training video
Should you require a certified or "Legal for Trade" scale as required by state law, you can purchase one through us on our store page or on your own.
Q. What does the training consist of?
A. We provide the following:
- How to test gold and silver
- How to price gold and silver
- Security and safety
- Marketing concepts
- Use of web site and software
- Licensing issues
- Shipping procedures
We leave no stone unturned and make sure that a complete solution is provided to our clients in offering them the ability to purchase gold and silver.
Q. What additional costs are involved to use this program successfully?
A. In order to make your gold and silver buying experience profitable, we highly encourage you to market the product. This can be done through many methods including:
- SEO (web site search engine optimization)
- Neon and banners
- In store signs
- Marketing campaigns
We have access to all these items and more on our store page and have a graphic designer and printer available for all your marketing needs.
Q. How much bad gold will I take in?
A. with our comprehensive training suited to all levels of staff from teller to manager, purchasing fake gold is held to a minimum. In most cases less than ½ of 1% of gold we receive is fake. If the gold is fake, we will return it to you for further training of your staff.
Q. How do I know the value of my gold?
A. We test each piece and give you the full results of the total shipment including a full break down of Karat type and amount received.
Q. When will I get paid for my gold?
A. It will take up to 2 business days to receive your package. Once we receive your package, we will provide preliminary results to you within 2 business days and payment within 5 business days.
Q. What if the price of gold goes down from the time purchased to the time received by Retail Gold Brokers, Inc?
A. You may exercise our lock in function which will allow you to lock in the price of the gold you have based on the daily market. This way, you have 30 days to send us your gold and silver. If the price goes down, you won’t make us much. If the price goes up, you won’t lose. We don’t suggest playing the market like this and normally will pay on the market price the day the Gold or Silver is processed. If you don’t like the market price, we can hold your gold or silver for up to 90 days in our secure facilities until you tell us to process it.
Q. What if My gold or Silver is lost or stolen in transit to Retail Gold Brokers, Inc.?
A. Once your package is picked up and scanned in by the shipper, it is then fully insured providing you have followed our required shipping guidelines. In the event of a loss, you will be reimbursed for the full amount of the shipment in accordance with our Agreement.
Q. What makes you different?
A. We are a complete Gold and silver purchasing turnkey! We provide equipment resources, training, compliance, marketing and we test each piece individually to give our clients the most comprehensive testing results! When it comes to providing our client with exceptional service and support, we are the gold standard!
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"Getting involved with Retail Gold Brokers was one of the best business decisions I have ever made. I did not know anything about gold buying business and could not have imagined the wonders it did to our bottom line."